Terms of Service

  • TERMS OF SERVICE

    Last updated: December 2, 2025

    OVERVIEW

    This website is operated by Mirava Trading FZ-LLC (trading as "Mirava Online"). Throughout the site, the terms “we”, “us”, “our” and "Mirava" refer to Mirava Trading FZ-LLC. Mirava offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

    SECTION 1 - ONLINE STORE TERMS

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information), may be transferred unencrypted across various networks to facilitate your order (e.g., email confirmations). Rest assured, all credit card and payment information is always encrypted using secure socket layer technology (SSL) and is never stored on our servers in an unencrypted format.

     

    SECTION 3 - SOURCING & LOGISTICS (DIRECT MODEL) Mirava acts as a retailer connecting customers with premium international manufacturers. By placing an order, you acknowledge and agree that:

    1. Global Sourcing: All products are shipped directly from our partner manufacturing facilities and official distributors situated internationally (including China and Pakistan) to your address in the UAE.

    2. Delivery Estimates: While we ensure strict quality control, delivery timelines (typically 10-15 days) are estimates provided by third-party couriers and are not guaranteed.

    3. Authenticity: We guarantee that all products are sourced from official distribution channels to ensure authenticity.

    SEC7TION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

    • Product Colors: We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color (especially wood grains, natural stone textures, or hand-painted crafts) will be accurate.

       

    SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES

    Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

    SECTION 6 - BILLING AND ACCOUNT INFORMATION

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

    SECTION 7 - THIRD-PARTY LINKS

    Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

    SECTION 8 - PERSONAL INFORMATION

    Your submission of personal information through the store is governed by our Privacy Policy.

    SECTION 9 - ERRORS, INACCURACIES AND OMISSIONS

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

    SECTION 10 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

    In no case shall Mirava Trading FZ-LLC, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

    SECTION 11 - INDEMNIFICATION

    You agree to indemnify, defend and hold harmless Mirava Trading FZ-LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    SECTION 12 - GOVERNING LAW

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates.

    SECTION 13 - CHANGES TO TERMS OF SERVICE

    You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

    SECTION 14 - CONTACT INFORMATION

    Questions about the Terms of Service should be sent to us at support@miravaonline.com.

    • Legal Entity: Mirava Trading FZ-LLC

    • Address: FDBC4046 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

    • License Number: 45032899

    • Issued by: Ras Al Khaimah Economic Zone Authority and subject to all Laws, Regulations & Rules that belong to the authority.