Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.
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FAQs
Have a quick question? Check our FAQs for a quick answer
Office
FDBC4046 Compass Building,
Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah,
United Arab Emirates
Email us
info@miravaonline.com
Call us
Phone: +971 50 311 4879 Mon - Sat
8:00AM - 5:00PM GST
Frequently asked questions
Have questions? We’re here to help
How long does it take to process my order?
We operate a direct logistics model. Orders typically take 1 to 3 business days to process (Quality Check & Packing) before they are dispatched from our partner facilities.
How long does shipping usually take?
After processing, our Premium Direct Courier service typically delivers within 7 to 12 business days. Total estimated delivery time is 10–15 days.
What should I do if there is a problem with my order?
If your item arrives damaged or incorrect, please contact us at support@miravaonline.com immediately. We may request photos of the issue to arrange a replacement or refund.
Why did I receive only part of my order?
To ensure you get the freshest inventory, we source items from different specialized partners (e.g., Tech vs. Artisan). If you ordered from different collections, items may arrive in separate packages with separate tracking numbers.
