Shipping Policy

SHIPPING & DELIVERY POLICY

Last updated: December 2, 2025

1. GLOBAL DIRECT LOGISTICS

Mirava operates a Direct-to-Consumer logistics model. To guarantee authenticity and ensure you receive the latest production batch, we source our inventory directly from our partner manufacturing facilities and artisan workshops globally (including official distribution centers in China and Pakistan).

By cutting out local warehousing and middlemen, we can offer you premium engineered tools and handcrafted heritage items at the fairest possible prices.

2. DELIVERY TIMELINES

Because we ship directly from our international partners to your doorstep in the UAE, please allow the following timelines for delivery:

  • Processing Time: 1–3 Business Days (Quality Check & Packing).

  • Transit Time: 7–12 Business Days via Premium Direct Courier.

  • Total Estimated Delivery: 10–15 Days.

3. SHIPPING RATES

We keep our shipping structure simple and transparent.

Order Value Shipping Cost Service Level
Below AED 200 AED 20.00 Standard Insured Shipping
AED 200 and above FREE VIP Priority Shipping

 

4. CUSTOMS, DUTIES & TAXES Import Duties & VAT: All orders are shipped directly from our international partners to your doorstep in the UAE.

  • Personal Orders: Most small personal orders fall below the customs threshold and are exempt from additional fees.

  • Larger Orders: In accordance with UAE Customs regulations, shipments exceeding the current value threshold (subject to change by government authorities) will incur Customs Duty (5%) and VAT (5%).

Liability: Please note that these government-mandated charges are not included in the total price paid at checkout. If applicable, these fees are assessed directly by UAE Customs and must be paid by the recipient to the courier upon delivery. Mirava Online has no control over these charges.

  • Mirava is not responsible for delays caused by customs clearance procedures.

5. SPLIT SHIPMENTS

Since we curate items from specialized partners (e.g., a Tech partner for electronics and an Artisan partner for decor), your order may be fulfilled from different international warehouses.

  • If you order items from different collections, they may arrive in separate packages on different days.

  • You will receive separate tracking numbers for each package so you can follow their journey.

6. CASH ON DELIVERY (COD)

To maintain our free shipping offer and ensure immediate customs clearance for international shipments, we DO NOT offer Cash on Delivery.

  • All orders must be prepaid using a secure payment method (Visa, Mastercard, Apple Pay, or Tabby/Tamara).

  • This policy ensures that your package is never held up at customs awaiting payment confirmation.

7. DELIVERY ISSUES

  • Wrong Address: Please double-check your address and phone number at checkout. Mirava is not responsible for packages delivered to an incorrect address provided by the customer.

  • Failed Delivery Attempts: Our courier will attempt delivery 2–3 times. If you are unreachable, the package may be returned to our warehouse. Re-shipping fees may apply.

8. CONTACT US

If your order is delayed beyond the estimated timeframe, please contact our logistics team immediately so we can investigate.

  • Email: support@miravaonline.com

  • Response Time: We aim to respond within 24 hours.