Privacy Policy

Last updated: December 2, 2025

Mirava Trading FZ-LLC (trading as "Mirava Online") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Mirava is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

Contact details:

Name, address, billing address, shipping address, phone number, and email address.

Financial information:

Credit card/debit card details, payment confirmation, and transaction history.

Account information:

Username, password, and preferences.

Transaction information:

Items you view, cart contents, purchases, and returns.

Device & Usage information:

IP address, browser type, and how you navigate the Services.

How We Use Your Personal Information

We use your personal information to provide you with the Services, including:

Fulfillment:

To process payments, fulfill orders, arrange for shipping, and facilitate returns.

Communication:

To send you order confirmations, shipping updates, and customer support responses.

Security:

To authenticate your account and detect potential fraud.

Marketing:

With your consent, to send you emails about new collections and products.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:

Logistics & Suppliers (Direct Model):

Mirava operates a direct-to-consumer logistics model. By placing an order, you acknowledge and consent that your shipping details (Name, Address, Phone Number) may be shared with our third-party logistics partners and manufacturing partners (situated internationally, including China) strictly for the purpose of fulfilling and delivering your order.

Service Providers:

We use Shopify and other trusted vendors to perform services on our behalf (e.g., payment processing, data analytics, and cloud storage).

Legal Compliance:

We may disclose information if required to comply with applicable laws, search warrants, subpoenas, or court orders.

Relationship with Shopify

The Services are hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application behind a secure firewall. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

International Transfers & UAE Jurisdiction

Please note that we may transfer, store, and process your personal information outside the country you live in (for example, to our logistics partners in China or Shopify servers in North America).

If you are accessing the Services from the United Arab Emirates, your data is processed in accordance with the applicable UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet is 100% secure, we follow all PCI-DSS requirements.

Your Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. You may exercise these rights by contacting us at the email below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact Information

If you have questions about our privacy practices, or if you would like to exercise any of your rights, please contact us:

Email: support@miravaonline.com
Legal Entity: MIRAVA TRADING FZ-LLC
Mailing Address: FDBC4046 Compass Building, Al Shohada Road,

Al Hamra Industrial Zone-FZ,

Ras Al Khaimah,

United Arab Emirates